Bad Attitude

<p>I called Specsavers Alberton to set up an appointment for Saturday 10th December 2016 and Portia was not a nice person on the phone at all. So rude! I first picked up the unfriendlyness when she was taking my details.</p> <p> </p> <p>She had a message for me, however it was not articulated correctly. I'm sure there is an easeir way to tell clients that please ensure that you have the benefit prior to coming to Specsavers as it is our rule. She could not expalin why i need to phone my medical aid when she is going to phone the medical aid on monday herself and then phone me with feedback. It is a rule i dont get, even after explaining to her that i will pay cash if needs be, she was still not getting it.</p> <p> </p> <p>I dont understand how is it that calling for an appointment would have converted into such an unneccessary argument. So annoying, now i have to find another place to go to because i do not want to go this branch anymore. So disappointing!!</p> <p> </p> <p>You dont tell a client, "fine do whatever you want". </p> <p> </p> <p>Regards</p> <p>Simphiwe</p>