bad attitude

I wish to voice my discontentment before resorting to social media with your staff at Gateway namely Kaveshnie Pillay. Prior to entering the store all the staff were gathered at the back yapping cos they had no patients. When I entered, I was told that I was late and at that point I asked to speak to the person in charge. This is when Kavershni came out and explained to me the reason for not attending to me. I then rep**** and said that the other patient could wait for a few minutes cos he would be filling in forms , while attending to me. Kavershni refused and said that I should wait for 10 minutes after 1030 a m and if the other patient did not arrive then she would attend to me. It was now 1024 a m according to my watch. She went back to chatting with her colleagues. At 1041 a m I approached her and told her of my discontentment of the service levels at the store and left.