KG
Koketso G

1 reviews | Active since Sept 2020

10 Jun 2024, 13:53

Bad

I recently visited Specsavers to take advantage of their special offer for children’s eye tests. It seems there was a misunderstanding, as I was informed that I would need to undergo an eye test myself for my child to receive the complimentary test. I tried to clarify that I didn’t require an eye test at the moment, but it appears their policy might require parental testing as part of the promotion.

0
Replies (3)
Spec-Savers SA
Spec-Savers SA's reply10 Jun 2024, 16:39
Official
Dear Koketso. 

Thank you for your feedback regarding your experience at Spec-Savers Soshanguve. A representative will be looking in to this and they will be in contact with you. 
Thank you and Kind regards
 The Spec-Savers Team

KG
Koketso G's update10 Jun 2024, 18:33
Reviewer Update
The issue isn't about not getting what I wanted, but the unprofessional manner in which the entire situation was managed.
Spec-Savers SA
Spec-Savers SA's reply11 Jun 2024, 08:59
Official
Dear Koketso.

Thank you for the additional information and our representative will be in contact with you directly to discuss this matter.

Thank you and Kind regards
 The Spec-Savers Team