IH
Ian H

1 reviews | Active since Apr 2009

05 Mar 2016, 08:46

Awful Service

I purchased a pair of Glasses in December 15. took delivery and within a week a temple fell off! The replaced the frame but within another six weeks the temple became loose These were then returned to Spec Savers and I was told they need my Glasses and it would take 2 weeks. This is really disgusting service due to the fact that I am now driving with my old glasses which are no longer suitable

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply08 Apr 2016, 10:52
Official
Hello Ian,

Thank you for bringing the matter yo our attention.

I have addressed your complaint with the store and I am aware that the matter has been resolved.

Thank you very much for the feedback.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa