Atrocious service from Specsavers Mall@Reds

Atrocious service from Specsavers Mall@Reds. I’ve been struggling to receive my contact lense order from the 19th of December 2025! 12 weeks of excuses and confusion. Store Manager Shelly tells me “not to worry” and store assistant Brandon makes me wait 45 minutes (twice) and tells me “sorry I don’t have an answer for you and i don’t have my manager’s number”. He then hands me trial lenses that are not even close to my prescription’s strength and says “I’m so sorry, there’s nothing else I can do”. Previously he even made me access my call log history on my cellphone to show him proof of having received a call to come collect my contact lenses…can you imagine!?

12 weeks of waiting for 45 days’ supply of contact lenses. And this is not the first time - been the same experience for at least the past 3 orders. Manager Shelly always has nothing but excuses. 3 weeks ago I received 30 days’ supplies and today I get told that my order of the 18th of December has already been collected (referring to the 30 days supply l, which was not the order placed by me).

After asking for my script 3 times, I finally got it today. I took it to Torga optical, also in Mall@Reds, and they immediately placed my order (apparently from the very same suppliers as Specsavers), and told me it will arrive within 5-8 business days…