ATROCIOUS EXPERIENCE AT SPECSAVERS MALL AT REDS

I am in dire need if new specs and after conducting some research on current specials available, I came across specsavers. I called them to make an appointment and spoke to a lady on the phone who confirmed that I may use my Edgars card to pay, she also asked for my medical aid details which was provided to her. Important to note that I made an appointment for the Saturday, the 12th of September 2020 at another optometrist that confirmed that they also used the Edcon card for payment, the only reason that I settled for specsavers was because they are closer to home which given the current pandemic made more sense.Upon my arrival for my appointment at specsavers – Mall at Reds on the 12 of September 2020, I was welcomed very coldly and told to have a seat with a hand gesture I was called to reception to complete the forms, after completion of these forms I was told to be seated again. One would assume that you would be called by your name after you have completed your form but not at this place. Apparently the lady that I spoke to the day before captured everything on the system for my medical aid which somehow complicated things and I knew I would be responsible for the payment. Finally it was time for my eye test and the Optometrist, Rosemary Marais took me through for the eye test, she obviously had no concern about my care and needs as she was rushing through the eye test in order to get to other clients. After the test, I had to wait for Tumelo to get done with his client in order to assist me. When I was about to settle my bill he advised that they do not take Edcon/Edgars cards. I was furious, it was a waste of my time apart from the horrible service and experience. I paid for my eye test and expressed my concerns with Tumelo who advised that he would inform the manager on the Monday to see if there was anything that could be done. The manager called me on the 14th of September and advised that she would need to speak to the owner to see what could be done because I was misinformed by someone that was in training. She advised that she will call in the week and only called on the 22nd of September and further advised that she had not forgotten about me (funny story) and that she will call me. She never did, instead she sent me an email on the 5th of October and they still have not resolved anything. Further to the above, I asked the manager, Shelley to double check the quote that was given to me because the special was not being app**** correctly. Tumelo app**** the discount to the specs and not to the enhancement and according to them the special does not apply to the enhancements. I have responded to their email which by the way has only reflected how completely nonchalant and *********** they are. Needless to say I am ****ed off and still need specs. Should have trusted my gut and went for my first appointment which was Execuspecs.