Arrogant and Rude!!!

The attitude of the branch manageress at Spec Savers East Rand Mall is terrible. She is rude and arrogant and treats customers with total apathy. My wife wasn’t happy with her new multi focal lenses and was told by the manageress she could return them within seven days. She did so and was then told to make an appointment. (This was never mentioned before). Anyway she did and returned to the store today. After the female optician tried to convince her to keep the glasses eventually they agreed to just order 2 sets (near and far). When asking the assistant how long it would take (she said 2 weeks), the manageress butted in saying it would take much much longer as they needed to get refund from medical aid first. Her attitude was abrupt and extremely rude and as such once we eventually get the new spectacles we will go elsewhere