Appalling Service received from Specsavers Cape Gate

Appalling SHOCKING service received from Specsavers Cape Gate, visited the branch 10th July underwent an extremely speedy eye test Once my eye test was done and before leaving I let the sales assistant know I am leaning towards a cash payment but nevertheless requested both quotes (cash and medical aid) I receive these both the very next day and decide immediately that I will be paying cash for my spectacles – on the 14th July I electronically advised and confirm that I will definitely be paying cash as my medical aid advised me that the amount will go off my savings which I did not want - then shockingly on the 26th July I get an sms that they have processed the claim to my medical aid needless to say I was livid as I realised there is no communication in this team and in the branch. Today marks 2 months and 1 day since my visit still nothing has been resolved no feedback unless I enquire passing the buck when they the ones at fault yet implicating my medical aid fund I will not recommend Specsavers Cape Gate to absolutely anyone – worst ever experience – lack of communication and no desire to resolve the problem whatsoever.