Appalling service by your manager at the Century City store

You should take affordable out of your sales pitch/marketing, you guys are not the most affordable you are actually the most expensive, I have two quotations from other stores to prove that. I regret paying for an eye test at your store for my 13 year old which is also the most expensive, I could have used the money I used for an eye test towards getting her specs but now it all makes sense that you are only after making profits and not concerned about your clients. Your customer service really appalling and I have said this via your WhatsApp but you choose to ignore, if the matter was dealt with accordingly there would be no need for me writing this review. I made an eye appointment for the children’s promotion for my daughter in February and you gave me the date for April and because of the lockdown we couldn’t go, you should have honored your promise. Your Century City manager is the worst I was willing to take another pair of glasses for an affordable price but she said “no there isn’t anything else more affordable” even though you have a store full of glasses and on your wall I could see that there was other glasses that were more affordable but she did not want to give me other options. For someone who has worked in customer service for 15 years I am really shocked. I will not be recommending your service to anyone.