Appalling service after waiting 3 months

I went in to do my spectacles on the 24 of December 2020. I called the branch after three weeks because that’s how long they said it would take. When I called them, the lady said they have not sent my glasses out yet. Mind you this is in mid January. I asked why and she said I haven’t paid for the tint although I had explicitly asked them not to include tint since I was offered the sunglasses promotion. I then asked her when they would’ve told me any of this had I not called and she gave me the run around. After that she said I need to pay for lens coating and I asked someone to GO and pay it since I don’t live in Mthatha and I did not think it could take longer than 3 weeks to get spectacles. After the amount was paid they did not call me yet again and I called them myself after two weeks and they said my spectacles were not back from the lab. I asked when they would be back and she said she’s not sure. She then said they would call me after a week. They obviously did not call me after a week. In mid February I called them again and they said the glasses have been back for at least two or three days. I asked them why they didn’t call and they said they did. I checked my missed calls and I did not have a single missed call from. I was also confused as to why they didn’t try to call me again considering I had now waited almost two months to get my spectacles. I asked someone to pick up my glasses hoping this ordeal was over; but no it only got worse. They did my spectacles incorrectly. They put tinted lenses in the frame I had chosen for regular spectacles and they put clear lenses in the frame I had chosen for sunglasses. I contemplated keeping them but considering how long I had already waited, I decided to seek advice from Specsavers in Vincent Park East London hoping they would be able to sort it out for me and I wouldn’t have to wait even longer. For the first time during this I received great service at the VP branch and they even called their manager to assist me. They told me to call SpecSavers Mthatha Mall and ask for the manager, explain the issue and ask them to reorder the lenses as I will be returning the glasses. I then called SpecSavers Mthatha Mall and asked for the manager, I explained and all she said was that they will only re-order the glasses when I return the frames. I work in East London and so had to ask someone to return the glasses. The manager did not apologise for THEIR mistake. I asked when they would be back and she said she doesn’t know. Again after two weeks of my spectacles being returned I called them and asked for an update. They told me that the glasses are still at the lab. I called them a week after that and they said the spectacles are ready. Bear in mind that this is the second time they haven’t called me to inform that the glasses have returned from the lab. On the 19th of March I went to collect my glasses in person. I told them who I was and they asked me to wait outside because the store was full. I waited outside, multiple customers and exited and we were still not called to come in. I was there with my mother who was tired so we decided to go inside and seat ourselves. The lady at reception (the same one who mixed up my frames) came to me and asked me to stand up because my mother and I cannot occupy two chairs. Even though there wasn’t an immediate need for another chair. I got up. I could not believe the rudeness and hostility I was met with even though I was the one who had waited THREE MONTHS to get my spectacles. Eventually she called my surname. I went up to her and she handed me a pair of spectacles without saying anything. I asked what I was expected to do with them and she said “to try them on”. I took the glasses and asked where the mirrors are. She told me very sarcastically that the room was full of mirrors and I should pick one. I was infuriated to say the least, but I decided to keep my cool. She gave me the second pair and I tried them on. After handing them back to her, she put them in a bag and handed it to me with one hand while staring at her computer. I asked if that was all and she nodded her head without looking up at me at all. I did not get ANY apology from them and I could not believe the hostility and rudeness I was given considering that I waited three months for spectacles which has never happened in my life and I’ve been wearing spectacles for 12 years. If it were possible to give a negative five star rating, I would. I am appalled to say the least.