Appalling customer service from Spec-Savers SA Groenkloof

My recent experience with Spec-Savers SA Groenkloof branch leaves much to be desired.

Upon my initial consultation I explicitly stated the urgency of having my eyes tested and getting my renewed prescription glasses at the soonest possible date. I practically made an emergency appointment to enable me to drive safely on our roads only to be met with poor service from the floor consultant.

I called today (a week later) to find out the status of my specs only to learn that the floor consultant had never processed it to begin with.

I took time out of my day to call at numerous times to hear him direct the reception person to wait for him to call me back. At this point I had already waited several hours at numerous intervals.

To cut a headache long story short, I am delayed from receiving my MUCH NEEDED new glasses because the branch I visited does not treat its clientele seriously or with respect.

I am disgruntled and very disgusted with the service I've received from this particular consultant.

All the other staff were professional and understanding, except for their one colleague who takes decisions that has significant impact on a customer's daily routine and plans.

I deserve an explanation from management. This level of service is appalling. My family and I have been a Spec-Savers customer for many years. My experience has been stressful to say the least.