1 reviews | Active since Apr 2015
Annoyed!!! Promotion terms not upheld
I wasted my time at Specsavers Pinecrest Mall today.
So I went in because of the winter promotion of R1500. After I've had the eye test I'm informed that I don't qualify for the promotion as my cover is for on the "package deal"
Please see what the package deal states: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or if a higher value frame is chosen, then the value of this higher value frame – up to the value of R1500. ( THE STATEMENT ITSELF IS CONTRADICTORY) Based on the above in simple terms this is what it means:
If you buy a package deal that includes frames and lenses, you get a discount on lens enhancements (like anti-glare or scratch-resistant coatings). The amount of the discount is based on the price of the frames you choose. If the frame you choose costs R1500 or less, the discount will be linked to that frame price. If you choose a more expensive frame, the discount will be capped at R1500, even if the frame costs more than that. (My English language skills might be lacking at this point according to my interpretation) Also your promotion states that in order to qualify one must:
Purchase of an eye examination, prescription frame and prescription spectacle lenses. ( This I have done)2 years ago, I did choose a frame for R899 free based on the same promotion.
The lady who was assisting me called her manager who wasn't in and explained the situation and the manager agreed with what she was saying.
I then asked to cancel the whole thing for me and my mom as we had two separate tests done and was told this isn't possible. I will not pay for this nonsense of a deal. The lady even went on to inform us that we don't even qualify for enhancements on the frames that come with the package. Come on!
All I'm wanting now is to CANCEL. Furthermore you need to check the clients benefits and what they qualify for before subjecting us to an eye test.
I'm so annoyed!! The audacity to ask me if I can come back tomorrow to speak to the manager as if I have nothing better to do than to keep travelling to Specsavers. I will never use your services ever again!
Thank you for taking the time in bringing your matter to our attention. We have received your matter telephonically as well, and your matter is being attended to by a Spec-Savers representative
Warmest regards
The Spec-Savers Team
Thank you for taking the time in bringing your matter to our attention. We have received your matter telephonically as well, and your matter is being attended to by a Spec-Savers representative
Warmest regards
The Spec-Savers Team
