And the bad service continues...

<p>After the previous complaint Shane of the canal walk branch called me(21/02/17) after they recieved the complaint. What she told me was that there are 2 frames available 1 in durban and 1 in claremont. She couldn't get the one at claremont that day because they are stocktaking and she can only get it from them the following day. She called me back the same day to tell me that I can come and fetch temp contacts and can collect the frames on friday the 24/02/17. I asked her several times on that phone call 'are you sure it will be there Friday, if so I will not fetch the contacts tonight and just wait till Friday'. She confirmed with me over and over that it would be there I don't need to worry. Low and behold the Friday came, I went to the store and guess what 'sorry sir your frames are not here, Shane will call you Monday'. They called her while I was in the store and she advised she would call me the Monday. Thank you to Angelo and the other ladies that were in the store on Friday night as they were just doing there job and they weren't the ones that I was originally dealing with. Monday came and Monday went. Eventually since I got no call, I decided to call again to follow up(01/03/17). She was busy with someone else and couldn't speak to me. I left a message and some other guy caled me back advising me 'the store in Durban is either lying or someone stole it because they are not sending it'. I am not sure what excuse there is for the frame that was at Cavendish. My frustration is that I get promised something more than once and get nothing, and I must do the follow ups. No decency to call me and advise me if there is a hiccup, let me waste my time to and from the store. Then after all the solution is choose another frame of the sme value and if the lenses don't fit i have to pay a perentage. I would've been okay with this if it was told to me the first time. However I got promised my frames over and over again and now it's my fault that one of your other stores are lying. Just get me my flippin frame.</p>