An eye strained disappointment patient.

On the 29th of June 2020 I went to specsavers heidelberg for the renewal of my lenses,I had my eye test done and left my glasses there for the upgrade on my lenses but 3 weeks later as I hear no word from the branch I called them to ask but they couldn't give me answers and said they will find out,now that's a red flag for me,no customer should call you to make you aware of something they had paid for you should keep tabs on who is waiting for what. Days later they called me to tell me a confusing story of their lab not having my glasses and them not having them in the store I dnt know what Im suppose to do with that information as I need the services i paid for. I'm so disappointed that its almost a month and I still dont have my glasses and I'm forced to go to work with headaches and strain my eyes even further yet specsavers is paid in full. I want what I paid for if not I want my glasses back and I will go get my lenses upgraded somewhere else and my money back. Glasses are like medication how do u expect me to survive a full month without them?