Alta!!!

I am not happy at all and the service level I got from this old woman Alta it’s pathetic. I went to Hatfield to do my eye test on the 04/02/19 and I didn’t like their frames so Sonia advised me to visit other branches and see if I can find anything and I went to 2 branches still nothing. So yesterday(19/02/19) I decided to browse on your internet and I have found to frames I like so I called Sonia and she told me I must do a “home try” I found that very weird as I have spoken to a consultant online who advised me as long as I have the name and the code of the frame they MUST order it for me. So I decided to yield to Sonia advice and to my surprise it need a credit card which I don’t have…so I called back at the store and I was advised that she left early and Alta will assist me, so she told me she will need to pull up my file and I told her I saw the frames online and she took the names down and said I will ring you back…later I realised my other phone is off I asked my aunt to call them and give them my other number whilst I was driving to Silverton to see if I could find a better or same ones I saw online. So I found the greatest service and the frames were in my range of style. So while I was in Silverton Alta woman calls me and they said I must her for my script and that when ****ty attitude started, she tell me that my medical aid didn’t pay for my eye test and I need to pay cash, so I asked if I didn’t ask for the script how was I going to know that I need to pay cash? “ we can’t be calling you every 2 minutes to tell you if you medical aid has paid” then she laughs at me so she find my frustration funny and she doesn’t see anything wrong with that then I told her **** and I spoke to Jacque who tried to calm me down but failed. According to the Silverton you guys normally give medical aid 30 DAYS in order for the payment to go through, so that old woman doesn’t she know that information? Then she has a nerve to speak to a client like that bear in mind I have told them my frame was broken and I need temporary lenses so that I can drive now I don’t have glasses and I am using my old contact lenses to see and that’s not good for my eyes and she laughs at my misery. So I want that woman to call me and apologise and I feel they are not treating customs as priority like Silverton. I told them frame name and the gentleman in that branch jumped and I said let me order them for you that’s service not this ****ty service I received. I will make sure that I don’t return this establishment ever due to this old woman, she must go on pension to play with her cats!! They could’ve prioritised my trail lenses since I have said I don’t have glasses nor lenses but they don’t see that importance of a client…

I expect a resolution ASAP!!!