Abysmal service

Abysmal is not the word to describe the service at Specsavers Medicross Midrand. Ordered contact lenses from the branch, after 2 weeks no calls to say both my wife's and my lenses are there. My wife goes in as their phone number never works, she was given the wrong brand of lenses, they then apologize and say the new order will take 4 weeks. I go in and I have the wrong brand, different strength from what they initially gave me, when I ask to verify the previous order I was told they can't check it, I insist there's a -0.5 difference from my strength in lens and was told it's a small difference it doesn't matter. What a glorious representation of pathetic customer service and absolute arrogance. Specsavers has definitely lost 2 clients, we maybe a small nber but if that's the way they treat clients, the store and staff need to take a hard look at themselves.