A SATISFACTORY BOUNCE BACK

A SATISFACTORY BOUNCE BACK

Re: Specsavers Maponya Mall

After I had previously written a bad review abouy my dealings with this particular branch, yesterday a lady from Specsavers' Head Office reached out to me and made me an offer.

I accepted the offer. But it was not a full refund (of R2300) like I had asked for in the above post. It was something that I could live with though.

The offer was basically that Specsavers will give me a new pair of spectacles WITH A NEW AND STRONER frame at no extra cost to me.

To that, I had then added a proviso. And that, was to be refunded the money (R300) I had paid for my second frame at least. They had no problem with my proviso.

It would have been nice to get a full refund. But ultimately, what I really wanted and needed was a pair of working spectacles.

And that is what I got with this offer.

Much respect to the lady from Head Office - Ausi Muratuwa - who did her best to make this agreement as amicable to both parties as possible.

Thanks to Pamela too. She is the lady who has been patiently and kindly dealing with me at the Specsavers Maponya Mall branch throughout this whole saga.

Today she meticulously made sure that my agreement with H/O is carried out to a tee. Ke leboha ho menahane hle Ausi.

I must thank the Maponya Mall branch management as well, for having no problem with my 2nd frame refund request.

Finally, a HUGE big up to HelloPeter.com for providing the platform which ensured that my complaint reached the right people.

Thapelo Ntlhabo