A pathetic level of so-called service.

On 29 November 2022, I went to Spec Savers in Campus Square for an eye test and to obtain new glasses. I went through all of the various tests which were app**** and after the usual examination, I was going to be provided with a quotation. I received a response on 02 December with a quotation for my glasses. My new glasses were collected on 22 December, but after a short while I realised that they were problematic, my peripheral vision was inaccurate and my night vision was practically non-existent. The only thing I noticed was that my vision with the new lenses seemed to have more contrast and reading was slightly easier although I had to hold my head in an odd position to achieve this. I sent an email to Spec Savers about issues with the glasses on 27 December. I received an email response on 27 December (50869A) indicating that a query had been logged on my behalf and someone would be calling me shortly. However, the promised call was non existent and I had to contact Spec Savers in the new year in January to enquire as to what was happening. I was asked to return to the store on January 5th and I returned the glasses. They were going to be rectified. They were yet again returned and the focal point on the lenses was still wrong. Yet again I contacted the Campus Square branch and visited again on 02 February 2023 and went through the whole examination procedure again. For some reason, the Campus Square branch seems to be dysfunctional. Since then I have also taken my wife’s glasses in to be fixed for about the third time as the ear pieces keep detaching, indicating that the design is unsuitable. That is the last time I have heard from Spec Savers Campus Square, since my visit on 02 February, some 53 days ago, I have heard nothing. My older pair of glasses work perfectly, I have no peripheral vision issues and my night vision is acceptable. I drive often at night and undertake long distances without issues. I have worn glasses my whole life since I was about 15 years old and I have never had issues of this nature previously.