A month later and I still don't have my glasses

On the 4th of Feb, I ordered new glasses from Spec-Savers at Harvest Place. The optician was lovely. Unfortunately everybody else let him down.

I was told the new glasses would be ready in 10-14 days. After 14 days I went back to ask about the delivery date. I was told another week to deliver.

At the same time I asked if I could get an eye test printed for my drivers license renewal. They said the optometrist wasn't there at that time but they would print up the form and phone me later that day when it was ready.

Nobody phoned me.

I went back the next day and they printed up the forms and got them signed then. No explanation as to why nobody phoned me the previous day.

On the 1st of March, nearly a month after I ordered my glasses, I went back in again to find out where my glasses were. I was told they had been completed but not yet dispatched. I asked if they could tell me when they were completed or when they were going to be dispatched. They could not see that on the system, but promised to log a ticket the expedite the delivery and someone will phone me back with projected delivery date.

Nobody phoned me.

So I phoned them on the 2nd March. Again, I'm told it will take another week, two weeks after I was first told it would take another week. Once again, I'm promised someone will phone me back. So far the failure rate on that promise has been 100%.

I've paid for these glasses but still have no idea when I'm ever going to get them. Terrible first experience with this shop.