*******!

I bought a Harlow “Titanium” frame from Spec savers on the 2nd of August 2023 I then recieved this on the 18th of August 2023 a year later on the 11th of August 2024 the frame just snaps in half and the “Yellow blue light blocker” has just started peeling off the lenses. I mean 24months is the usual time frame in which you replace your specs, they charge you thousands of rands for cheap **** frames that brake in your hands when handling them , I went to the store this morning as I was instructed to come to store within this week as I was still within the guarantee period, when i got to the store I waited 30 minutes to be helped in an empty store because the consultant was busy on a call. I was then told to leave my broken glasses at the store as the person responsible for assessing the frame will only be in at 10am, I then received a call from a Mini that told me that because I made the purchase on the 2nd of August 2023 and is over the 1 year period, I then explained that I only collected this frame on August 18th after payment and I don’t see how I can’t be helped as it’s the 13th of the same month. I was then told to wait until the manager got in and he will call me at 1PM

At 2.20PM I called the Spec savers head office to tell them about my experience, they then advised that they will get the store manager to give me a call immediately , I was just called after 2:30 by Angelo, The 1st thing he says when I answer is “ I came it at one and noone told me that I’m supposed to call you and that’s why I’m calling you now” as if I was to let h know that I was to be called. Customer service skills is a 0 out of 10 honestly. Abrupt and rude, i. Essence I was told that I can take it further that is my prerogative and when I contested and said that I want to take it further he then said he can send it to the labs and see if he can help but he can’t guarantee me anything.

I am now at a loss for spending so much money at this establishment that I have been using for years, My partner has glasses made for 30% of the price and has a much greater build quality then my “titanium” frame