JM
James M

1 reviews | Active since Mar 2009

16 Feb 2016, 12:26

3 Weeks and still no Glasses

I was in the process of moving to cape town when 2 days before the move i lost my specs.<br> I asked Specsavers Olivedale if i could do the necessary eye tests and order to have them delivered to Spec Savers Tygervalley branch in capetown. I was assured that this would not be a problem and that glasses would take 5-7 working days to be made.<br> Numerous telephone calls to Mark have achieved nothing but one story after another its now three weeks later and still being given the run around.<br> Quick to take ones money but not so quick to give the service required.<br>

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply08 Apr 2016, 12:03
Official
Hello jamesmo,

Thank you for bringing the matter our attention.

I have addressed your complaint with the store and I am aware that the matter has been resolved.

We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa