-1 Service

I have not been called by the Spec-Savers (St Georges Mall) to provide me with an update of my order, now I want know do you really expect me (customer) to be chasing after you (service provider) to find out about my order. It is my airtime that I am using that is not being provided by you( additional costs to my order) and my time that I am taking from my day to make these calls to follow each time. I was told that my specs would be ready after 5 working days. Then it was said to be 10 working days after the date of order which was the 27 MARCH 2018. I STILL DONT HAVE THIS ORDER. To top it all off. Spec-savers isn't even calling me to set expectations. I have to be mailing the head office in Port Elizabeth to follow up myself and complain before the branch takes it upon themselves to make this call. I was told that my order would be at the store today, nobody called me today. Nobody sent a text nor email, no SMS to let me know that there has been another delay and I would not get this order today. I'm extremely fed up mainly at the fact that your communication with your customers sucks, bad customer service, no soft s****s, and cant deliver to what was promised. I PROMISE not to ever use any of your services again. I think this is one of the most unhelpful experiences I've ever had. Nobody seems to think that my problem is any great important.