Pathetic Customer Service

About a week ago i took my vehicle (Volkswagen Citi Golf) to the Sparkling Auto Care Centre Centurion for a Valet which included an interior valet, Engine and Chassis steam clean, exterior wash and hand polish, this service cost R800.

Upon collection of the vehicle, i had not found any problems with the car, upon further investigation o had found that the car was not properly cleaned in the engine bay and the chassis. I then decided to take the car back for further inspection.

When i got there (Peter) the manager had inspected the vehicle and indicated by testing certain parts which were dirty in the engine bay that it was not up to their standards. After speaking to his wife (Beverley) i was called to their office to view video footage of me inspecting the vehicle on the day that i collected it. I had told them i did not inspect the engine due to one of the workers telling me the bonnet catch release was not working. However he did open it and showed me, of which i apologized for not remembering that. The lady then made a statement that she hates *****, i address it and said that im not happy with her attitude and how she was treating me as a customer. She then inspected the engine herself and tells her husband that they do not wash certain parts of the engine bay and they do not use toothbrushes to clean hard to reach places. After inspecting the chassis which Peter had agreed to clean again, Beverley says that she was happy with it the way she sees it. I then left the vehicle there as i was not prepared wait for it.

Upon collection Beverley sends someone to call me to her office, she then sees me outside and made a statement that i hear that u going to complain on hellopeter and social media about me, i then said yes because i had told the supervisor that i planned on doing it and as s customer i have a right to do so. She then tells me i know where you are working, you work for the SAPS, so write down all ur details for me because im going to open a case against you. My assumption is that she snooped through my Facebook profile by getting my name through the invoice. I then told her she is most welcomed to do so. She tells me that they dont was engines with toothbrushes and cloths. I indicated that they are providing are service which i paid for and which I was not happy with, this was not for Free as R800 is a lot of money. She argued for several minutes to a point where Peter mentioned that yes u have a right to complain and we have s right to respond. Beverley raised her voice at me many times because i didn't give her the chance to take advantage of me or the situation. In the end i stated i could clean it better myself. She asked me then why didn't u do it urself in the first place, why did u bring it to us? I responded to her asking, is this not SPARKLING CAR WASH? She claims that its only a name, yet they are advertising the qualities or their work? I have photos and videos to prove the poor workmanship which i received from them.

I will never go back there and i will never recommend this service provider to anyone, as a paying customer, no person has a right to threaten you, undermine you or make disrespectful remarks.

I honestly dont care about the money, its a principle to provide the best customer service in any business.