Disgusting service

Good day. I took my car for car wash for car wash on 06.11.2022 at Sparkling car wash Wonderpark mall. I left my car in a good driving condition but I was surprised to receive a call whilst shopping that they cannot the car in gears so it cant move. The manager Mr. Simon Mojanko called their technician and conformed that the pressure plate is affected. I asked him how are we going to resolve the matter as I brought my car in a good condition. He requested me to go to VW for inspection. The report that I got from VW was that it was the recklessness of the driver. I went back to him and he said he will put a claim with his insurance company. I made a follow up and told me that I am number 174 on the insurance list. Their claim list is not my business. They don't have a sense of urgency. He is not giving me an update, he is just so quite to date. My frustration is that I had to fix my car from my own pocket because I have to use it on daily basis to work. The guy seem not to care about the customers' needs. I just need my money back and the inconvenience of now owing the towing services.