Pethethic service at Sparkling auto care wonderpark

I was involved in a car accident on the 8 September 2019 and the guy who bumped me called Sparkling auto care wonder park to tow us. Everything went smoothly and the service was on top, little did I know that I was actually digging myself in a hole of *********** people from sparkling. To cut the long and heart breaking story short, I started communicating with a guy called Kamogelo in October 2019 and he gave me his personal number so that we can communicate via whatsap, which I was very impressed with. On the 29 October 2019 I sent him a message at 13:40 regarding my car keys and battery that was removed in my car, he responded later at 19:05 saying he will ask the truck driver who towed the car, I will receive them the next morning.

On the 13 November 2019 @ 09:43 I sent him another message asking the outcome, he responded @ 10:52 saying he can't get hold of the driver. I asked him what was the way forward and he responded @ 15:15 saying he spoke to Sparkling owner, he told him to resolve the issue but first they need to speak to the guy who bumped me. Which I didn't understand why they had to speak to him since this is my car. Again there was no response from him. He finally decided to respond on the 15 November 2019 @ 11:30 after I had made several attempts to contact him but could not get a hold of him. Saying the guy who bumped me had also enquired about the whereabouts of my car keys, battery and radio, amplifier Again on the 22 November 2019 I sent another message @ 11:59 but hey not surprised I got no response from him to date.

I decided to speak to Simon whom I believe is the manager who aslo gave me his personal contact number, luckily on the 27 January 2020 I received the radio and the amplifier, I must say I started to be at ease thinking there was light after a very dark tunnel, my goodness I thought wrong.

On the 4 February 2020 @ 14:46 I enquired about my battery and keys, I got a response @ 15:10 saying he almost forgot mmmm. No response from Simon until the 7 November 2020 @ 11:05 when I send him a reminder to please update me. I decided to call him on the 8 November 2020, he asked for my mechanic's contact number so that he can ask him to fetch the battery and keys as he stays closer to Sparkling.

I sent him another message on the 11 February 2020 @ 15:07 to enquire whether he was able to get in touch with the mechanic or not but hey again I was just asking myself as there was no response from him. Finally Simon woke up in a happy mood and decided to respond to my message on the 13 February 2020 @ 05:01 asking if I can bring a spare key that I have so that they can make a copy for me which I did. He also mentioned that he's still struggling to find my battery.

On the 20 February 2020 @ 13:12 he sent me a message again asking me to come collect the battery and keys, funny enough the battery was not there neither was the copy of the key. I fought with him then he got a second hand battery but couldn't get me a copy of the key. Unfortunately the battery he gave me was not working and he had to get me a new one.

My mechanic noticed that the spare wheel/ tyre and the speakers were also removed, I notified him about it and so innocently apologized and promised to get everything sorted immediately. Again he gave me the silent treatment, when I called him he would promise to call me back as he is a very busy man. Well I gave him the benefit of the doubt until I sent him a message on the 10 March 2020 @11:56 he rep**** @ 12:02 he said no one can give him information about the whereabouts of the spare wheel and speakers,, never mind that they still haven't made me a copy of the key that was lost by sparkling in their premises. To my surprise he started to tell me that I shouldn't expect him to pay for things that he didn't loose, he further more mentioned that tow truck drivers cannot be trusted, which I still don't understand what trusting their own drivers has to do with my lost stuff being given back to me. He mentioned that I will not get my spare wheel and speakers as they had no control of what had happened in their own facilities not to mention my car keys. I honestly regret ever getting my car to their premises, I aslo wonder what is the use of signing the intake form but not make use of it. I will never let anyone that I know to make business with sparkling auto care wonder park. Pethethic service ever.