Shocking experience

What a shocking experience I have just had dealing with the owner, and his wife from Sparkling Auto, Centurion Mall@Reds

I had a repair done to my front fender, on the basis that I had had a good experience from Sparkling at the banch in Amanzimtoti a few years back. Firstly, my wife dropped the car off and was told that they would deliver it back to the house once complete, which upon completion they refused to do this due to their internal insurance issues, which we understood however would now need to have our driver collect the vehicle due our working schedules. Our driver collected the vehicle and dropped it of at my offices on Friday mid-morning. When I got in my car to go home a few hours later, I noticed the airbag and headlight warning lights both illuminated on the dash. Saturday morning (2 Feb ‘19) we phoned Sparkling Auto to enquire exactly what was done during the repair to cause the fault lights to come on.

This is where things took an unbelievable turn.

The owner started yelling at me on the phone telling me that “people like you just want a free repair”, and not even giving me a chance to explain that all I was really requesting is for me to take my car back in and for them to take a look at it and see where the faults could have come from. He was extremely disrespectful and abusive on the phone for several minutes, not allowing me to even get a word in.

The owners wife, who was also less than friendly, confirmed “ that there was no fault lights on when the vehicle was brought in and said that there was no fault lights on when it was collected” ‘ so how on earth then can 2 fault lights come on within 6 hours of receiving the vehicle and not be attributable to this repair.

I have never been spoken to in this manner before by a business owner, and don’t wish this experience on anyone.

Sort out your business ethics Sparkling Auto Centurion , and you might get some repeat business...