No Feedback, No care for customer service.

I had an issue with Sparkling Mall at Reds for their horrific damage to my vehicle, i laid an complaint with head office whereby i was told to take my vehicle to Mall of Africa for inspection. the guys who inspected my vehicle were also disgusted with the work done on my vehicle. i was told that the inspection would be given to head office and they would tell me when to bring my vehicle in to rectify the damage. i am still waiting for that reply, every time i call Head office blames mall of africa or vice versa. now I'm sitting in the middle R12K out of pocket and a horrific looking vehicle with all that money spent. Could you guys please tell me whats going on or if i should take this matter further.

Thank you.