Bad attitude from owner-Nelspruit

Every time after I took my vehicle to Sparkling Nelspruit for the sparkling wash I have to tell the Supervisors to clean places where they ought to have cleaned, ie. dust on the window rubbers, poorly cleaned grill etc. which could be improved by proper inspection of supervisors.

Today I decided to take the polish option of R300. Again the same story, only this time there were dirt on areas where they were supposed to polish which means they where negligent and could have scrached the paint. To add to my dismay they didn’t clean the dust in my cupholders, cabihole and poorly vacuumed rear mats. There was also polish dust that wasn’t wiped of.

I decided to report this to the owner. The owner initially was open until I told him I am dissatisfied with the R300 spent. He immediately changed his attitude after this and didn’t really pay attention to my complaints. He took offense of my criticism and blamed me for being arrogant. This was a terrible experience and all that he was supposed to do is say I’m sorry sir, we will address our supervisors on it. I was dumpstruck by his attitude and he even started walking away while I was still talking to him. Clearly he doesn’t care about clients.

I don’t recommend their service and they will not see me and my friends again.