Broken Promises. Excuses. Non Compliant Installation
Sparki installed a sytem on behalf of GoSolr. The system kept tripping the municipal meter. COJ technicians told me the system was intsalled incorrectly. I logged this with GoSolr. Sparki have been promising to come investigate since 14 Dec 2023. Its now the 22 January 2024. They have even **** to GoSOlr saying there team came when I proved to GoSolr they hadn't. Tali has since promised me numerous times they will come investigate and each occasion, despite all her promises, no one arrives. What a pathetic company with no aftersales service
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25 Jan 2024, 12:24Update. Sparki came on the18th of January. That is 5 weeks after the initially promised date of 14th Dec. On their initial installation they "forgot" to install the surge protectors. Resulting from this my house had no power for 5 days and 3 days respectively as the system tripped my municipal meter, and I had to wait for COJ to send out a meter team to reactivate the meter. As my solar installation only covers critical loads, I had no stove or geyser for a total of 8 days. Having logged this with them, it took 5 weeks until they came out. I am not even sure how I hey issued the initial installation with a COC when he lack of surge and lightning arrestors is patenly uncompliant
's update25 Jan 2024, 12:24
Reviewer Update
Update. Sparki came on the18th of January. That is 5 weeks after the initially promised date of 14th Dec. On their initial installation they "forgot" to install the surge protectors. Resulting from this my house had no power for 5 days and 3 days respectively as the system tripped my municipal meter, and I had to wait for COJ to send out a meter team to reactivate the meter. As my solar installation only covers critical loads, I had no stove or geyser for a total of 8 days. Having logged this with them, it took 5 weeks until they came out. I am not even sure how I hey issued the initial installation with a COC when he lack of surge and lightning arrestors is patenly uncompliant