TW
Tanya W

1 reviews | Active since Feb 2019

26 Feb 2019, 11:56

SparkAtm are ********

Afternoon

If you a small family business DO NOT I NOTE DO NOT DEAL WITH Spark Atm . I have contracts with other banks and I have their ATMS on my property and deal with them DIRECTLY, SPARK ATM was the biggest mistake EVER.

They will ***** your own company/property from you and walk away by saying refer to the contract or WAIT ! There famous words “sorry it was a MISS COMMUNICATION from our side” To all my PEERS that has own businesses DO Not do BUSINESS with SparkAtm !! We have signed a 60months contract with this people spent over R100,000 on OUR property so they can install their Atm ( please note after signing a legal document) Once THE CAPITEC ATm was installed (not operational)they go AWOL....

4-5 Months has passed and in January 2019 as a Landlord I sent in a request asking what seem to be the hold up as the ATM is occupying my property yet no income and NO COMMUNICATION..the response from them wasr “Oooops sorry WE NO LONGER ACTIVATING the atm!! Yes business Men and Woman with a 60months contract SIGNED... Upon questioning there decision on why they removing the ATM knowing there is a binding lease in place I RECEIVE ANOTHER EMAIL...“Ooooops we INSTALLING the ATM again “ *** !!! Did they think they dealing with amateurs!! who has time to play games in 2019 where we all out here trying to make a honest living??? By now I’ve spoken to the whole SparkAtm and being sent from pillar to post WITH all my questions AND ALL THEY DO IS DODGE IT BY WANTING TO SPEAK TELEPHONICALLY .... why??? Marc Sternberg is the MD of this company INSTEAD he sent a guy to call me by the name of Russell AFTER dealing with a lot of people trying to **** me out this contract namely Ryan ...This is the interesting part WAIT FOR IT !

After Russel another ******* !! NOW as the tenant starts demanding left rite and center what he wants and what WE should do he was quickly brought down to earth and referred to the lease which is legally binding ! We got a response on Thursday 21st February 2019 saying “ we will discuss the matter and return”.

BOOM!!!! 22nd February 2019 the ATM GETS REMOVED without any permission from the landlord !! 60 months lease !!! NO explanation NO ACCOUNTABILITY instead RUNNING AWAY FROM there LIABILITY.

To SparkAtm - I have everything on email my attorneys will be in contact To the Community- Deal with the banks ITSELF .

0
Replies (1)
Spark ATM Systems
Spark ATM Systems's reply27 Feb 2019, 10:47
Official
Dear Tanya,

Spark ATM Systems regrets the frustrations you have experienced. Despite our best efforts to honour the contract, we do not have consensus on the events transpired nor in relation to our future business together. We wish you and your business all the best for the future.

Regards,
Spark ATM Systems