Frustrated

We are currently using a Capitec ATM from Spark ATM systems. The machine breaks down or needs to be rebooted on every first day of every month. when reporting the problem the call center says to switch off the machine and reboot it after 5 minutes, and after an hour the system is off again, as usual. The machine is currently broken "again". it was reported to them on Monday, seven days ago.On Wednesday, four days ago i called them again to find out what is going on because there was ZERO communication from them. the technician said to me they will "order" the parts on the Thursday and the parts will be by them on Friday and they will come to the store on Saturday to fix the machine. On Saturday at 13:00 I called the call center again, after numerous attempts the phone was answered and this is where it gets interesting. The agent I spoke to said that the technician was scheduled to come to the store on Friday. he cannot understand why the technician did not come nor why the technician said he would come on Saturday. he then tried to get hold of the technician and gave me an even more interesting answer. I am sorry but I cant get hold of any of the technician. Oh come on. he then took my phone number and said he will call me back as too inform me of what is the way forward. and yes I am still waiting for the call.

They promote customer service on their website but work differently.

This is supposed to be an A-grade system we are using which caters to many people every month. we are maybe a small town but we have many Capitec Bank customers frequenting our store, we have the only Cpaitec Atm in the town.

It is the "festive season", December. in retail, it is the busiest time of the year. We as a store also strive to give our customers the best service. But how can we do this when it takes a company a week to come and repair an ongoing faulty machine??

Maybe Capitec Bank can assist us in resolving the serious issue, or provide us with one of their ATM's directly.