Cash withdrawal problems

I placed my Capitec card in the ATM to withdraw money and received a notication but I didn't receive my money. I checked my account and it shows that the transaction was successful. This incident occurred at Sasolburg OK Corney island sparkAtm on 16/09/2021. I need that money so bad I need to buy grocery for my family, pampers for my two babies. I called capitec customers services and I was told that they are going to investigate and it might take them seven days to complete investigations. what am I supposed to eat? You are playing with us. Your services are very poor. You are making our lives to be difficult. You lack competency.Please maintain your ATMs. Please I need that money A.S.A.P.