JI
John I
1 reviews | Active since Apr 2021
22 Aug 2024, 15:56
Defective part still charged 20%
Very disappointed today after shopping there for pass 13 years.yesterday bought a left side shock complete for volvo xc 60.Today went to fit it at rmi approved workshop where they found shock is bent took it back and was charged 20%.not good service just a ******* well definitely lost a customer today
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Replies (1)
Sparesboyz Durban's replyOfficial
26 Nov 2024, 15:11Hi John,
We sincerely apologize for the delayed response (our Hello Peter account was temporarily deactivated) and for the unfortunate experience you encountered at Sparesboyz, especially as a loyal customer of 13 years.
We understand how frustrating this situation must have been and genuinely appreciate you bringing it to our attention.
We have reviewed the matter and as our Sales Manager, Johan mentioned to you, we are happy to refund the handling fee. The refund is ready for collection at our branch at your convenience.
Please accept our heartfelt apologies once again, and thank you for allowing us to make things right. Your support means a great deal to us, and we are committed to providing you with a better experience in the future.
Warm regards,
Team Sparesboyz
We sincerely apologize for the delayed response (our Hello Peter account was temporarily deactivated) and for the unfortunate experience you encountered at Sparesboyz, especially as a loyal customer of 13 years.
We understand how frustrating this situation must have been and genuinely appreciate you bringing it to our attention.
We have reviewed the matter and as our Sales Manager, Johan mentioned to you, we are happy to refund the handling fee. The refund is ready for collection at our branch at your convenience.
Please accept our heartfelt apologies once again, and thank you for allowing us to make things right. Your support means a great deal to us, and we are committed to providing you with a better experience in the future.
Warm regards,
Team Sparesboyz
Sparesboyz Durban's reply26 Nov 2024, 15:11
Official
Hi John,
We sincerely apologize for the delayed response (our Hello Peter account was temporarily deactivated) and for the unfortunate experience you encountered at Sparesboyz, especially as a loyal customer of 13 years.
We understand how frustrating this situation must have been and genuinely appreciate you bringing it to our attention.
We have reviewed the matter and as our Sales Manager, Johan mentioned to you, we are happy to refund the handling fee. The refund is ready for collection at our branch at your convenience.
Please accept our heartfelt apologies once again, and thank you for allowing us to make things right. Your support means a great deal to us, and we are committed to providing you with a better experience in the future.
Warm regards,
Team Sparesboyz
We sincerely apologize for the delayed response (our Hello Peter account was temporarily deactivated) and for the unfortunate experience you encountered at Sparesboyz, especially as a loyal customer of 13 years.
We understand how frustrating this situation must have been and genuinely appreciate you bringing it to our attention.
We have reviewed the matter and as our Sales Manager, Johan mentioned to you, we are happy to refund the handling fee. The refund is ready for collection at our branch at your convenience.
Please accept our heartfelt apologies once again, and thank you for allowing us to make things right. Your support means a great deal to us, and we are committed to providing you with a better experience in the future.
Warm regards,
Team Sparesboyz