BM
Buntu M

1 reviews | Active since Mar 2015

22 Mar 2015, 17:34

You are trying to **** us

The Cashier made a purchase on a cashpoint and the receipt didn't print. She then handed the cash point to the manager who then reran the transaction twice and it declined Both times.I then wenth to the atm to withdraw. On my return my cellphone notifies me that the initial transaction was approved. I infer that this was the time it did not print. When Samuel (the manager) reprinted the previous receipt it was at 16:45 while my reflection was at 16:44. I was then told that I won't get anything from the store because the money did not go through and that I am trying **** them. This is what I was shouted at about in the store In front of his subordinates. I felt like I was being undermined and belittled. I had to go back and forth to the ATM to get a statement. eventually when he checked on his system whether the transaction reflection, I got my stock 45 minutes later, having been judged and surrounded by the entire staff.

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Replies (1)
SPAR
SPAR's reply24 Mar 2015, 11:00
Official
Hello BuntuMajaja,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za