AN
ABONGILE N

1 reviews | Active since Jan 2016

10 Jan 2016, 19:20

WRONG PRICING AND BAD ATTITUDE

I HAVE JUST ARRIVED IN MY HOUSE FROM SPAR ORCHARDS IN NELSPRUIT, I WENT TO BUY FEW ITEMS, I CAME ACROSS SEEMINGLY SPECL ON RED APPLES AT THE FRUIT AND VEG SECTION, THERE WAS A BIG PRICING WRITTEN RED APPLES WERE R12.99, WHERE THE BIG PRICE TAG IS SHELF WAS EMPTY, RIGHT AT ITS BOTTOM WERE ALSO RED APPLES 1KG AND THERE WAS NO PRICE , I ASSUMED MAYBE THE R12.99 REFERS TO IT.I TOOK THEM.BY BTHE BAKERY SECTION, BANANA LOAVES HAD R10.99 PRICE BUT A BIG PRICE SAYS R8.99. WHEN I APPROACHED THE TILLS AND SAW THAT PRICES WERE NOT CORRESPONDING, THE CASHIER JUST SAID IGNORE WHAT IS ON THE SHELF THIS ON THE SCREEN (TILLS) IS THE REAL, I ASKED FOR HER SUPERVISOR, SHE SAID SHES RIGHT NEXT TO HER OR AM I LOOKING FOR A WHITE PERSON? THEN THEY CALLED SOME LADY FROM FRUIT AND VEG WHO TOLD ME THAT ITS NOT THE SAME BRAND OF APPLES, I ASKED HER HOW DO YOU EXPECT US TO KNOW IF THERE ARE NO PLU`S, SHE WALKED AWAY, THEN I SAW THAT I WONT GET ANY HELP HERE, WHEN I TRIED TO PAY, THE CASHIER WAS BUSY WITH OTHER CUSTOMER. I STOOD THERE FOR 10 MINUTES IN THE POINT OF SALE, SHE DIDNT OFFER ME A PLASTIC. ON MY RECEIPTS, THE FIRST TRANSACTION WAS DONE AT 18:05 AND THE LAST AT 18:06. IM DISAPPOINTED

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Replies (1)
SPAR
SPAR's reply11 Jan 2016, 11:03
Official
Hello jackieabo,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za