1 reviews | Active since Mar 2015
Wrong price on item
I went to Tops (Spar Bottle store) on Thursday the 30th of April looking for a bottle of Belvedere Vodka, there was no price displayed on the shelf as there should have been, I then went and asked the lady at the till the price of the item she didn't know and instead of checking on her system she asked her store manager. The store manager then responded and said its R349 of the top off his head.<br> <br> I then said ok I will buy the bottle, when the lady at the til scans it the price was R415, I then asked them why did they give me an incorrect price, furthermore why is there no price on the shelf, none of them could answer, I then insisted to get the bottle at the price that was mentioned to me and the manager refused. I then immediately called their head office to relay this complaint, the lady at head office agreed with me that I should pay the price that the manager mentioned to me, but took my details and said the regional manager will contact me to sort this out, its already Thursday and I have not received any feedback from the store neither from head office. Appalling service from Spar!! Learn the consumer protection act please and train your staff on it too
Thank you for your email. This has been added to your previous record and has been escalated. Ref cc***.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Best regards,
Thank you for your email. This has been added to your previous record and has been escalated. Ref cc***.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Best regards,
