Woman's Race so called Goodie bag

I'm writing to complain about the Gqeberha Spar Women's Race. I'm very disappointed with how it's been organized. My goodie bag was almost empty, just a few samples. Other people who registered later got full-sized products like sunscreen. This isn't what was promised, especially since I registered early. Even worse, there were no T-shirts in my size. It's ridiculous that you ran out of smaller sizes but had piles of extra-large shirts. Why weren't we allowed to choose our size when we registered? When I complained, I was just given a **** apology. We paid to be in this race. It wasn't free. I registered early as you told us to, but it seems to have made no difference. Your apologies don't fix this mess. You need to do better. My excitement for the race is gone.