Willow Way Spar

I really do like to shop here, but today had an unsatisfactory experience. I went to shop for bread that was on a great special.Me wanting brown bread was told to wait about 25minutes as it is in the oven. After waiting for about 45 minutes me and hubby were tired of standing and after asking was told that the brown bread wouldn't be ready for another 40minutes for they "accidentally" put only white bread in the oven. It would have been appreciated if they could tell us this for I am 67 years of age and my husband 76. We were waiting a long time standing, and feel that some respect from their side would have been appreciated.