QB
Quintin B

1 reviews | Active since Jul 2011

13 Aug 2020, 09:57

Watch you till slip!!!!!! *****ing your money!!!!!

I am so disappointed at the service I received at Spar retail crossing.

Last night the 12th August 2020 at 18h06, I purchased a few random products. I purchased Spar Southern Style Spicy Bits which had on Spar special with a relevant sign of R39.99. To my dismay when the cashier scanned it, it scanned R54.99. When I told the cashier that was not the advertised price she said it would be discounted at the end. Taking me for a fool, she pointed to a discount of R8.98 I saved on Spar promotions. I told her the difference on that product was R15.00 not R8.98.

She proceeded to call the manager, (Judith) I think it is. Who was rude beyond comprehension. When I asked her how 2 days later they are still overcharging on this product by R15.00 she looking at me blankly without reply. I asked her how many people have been paying the incorrect amount since the special started 08h00 11th August until 18h06 12th August? She refunded me the difference.

I asked her how many people have Spar prosecuted for *****ing bread or any item of under R15.00? What makes Spar *****ing any different? I will be taking this matter further and escalating on the area groups and social media.

She promptly turned and walked away. During this whole incident she did not say ONE word, no admission of guilt or even a simple apology and offer to rectify.

You can have the latest Spar with all the bells and whistles, but if you do not have the staff capable of treating customers with the respect they deserve it is no different to the corner ****a shop. It is trying times, and people have to think about every rand they spend. With all the competing shops in a 2km radius, Spar can think again before I spend my hard earned money there.

But I still want a written apology from the “manager”.

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