WASTE OF TIME COMPLAINING

Not Sure why stores have a Customer Care department - Is it just for show? - Two months ago I complained about rude staff at Spar Wonderpark - Middelburg - I received the customary email apologising, with the assurance that I would be contacted so that the matter can be resolved - Still waiting for a response. Last week I complained about Advertised products not available - again the obligatory email with assurances that I would be contacted within 3 - 5 working days - STILL WAITING!