Urgent Complaint Regarding Missing Delivery and Lack of Communication - Order #82389

Dear Vorna Valley Spar Customer Service, I am writing to formally lodge a complaint regarding an order I placed through your online platform (Order #82389) which was never fully delivered, with no refund provided, and no communication from the store to inform me of any issues. This experience has left me highly dissatisfied with the level of service and transparency provided. On the day of delivery, I ordered Fanta Sparkling Drink, Orange Flavoured (6x2L) and requested four packs, which were discounted at the time of purchase. However, upon delivery, these items were missing, and no explanation was provided by the driver. Furthermore, despite numerous attempts to contact the store by phone, I received no response or assistance in resolving the matter. When I visited the store in person, I observed that the Fanta drinks were indeed in stock. This discrepancy has left me feeling misled, as it appears the items were available despite the claim that they were out of stock. If the store is unable or unwilling to fulfill orders for advertised items, this should be clearly indicated to avoid misleading customers into making purchases under false pretenses. It is unacceptable for items to be marked as available and discounted in your app, only for the items to go undelivered without notice. Nor was I contacted to discuss the issue. This lack of communication and transparency is unprofessional and unfair to customers. I request that you urgently deliver the items I ordered, along with an explanation of why this occurred and assurances that similar issues will be prevented in the future. I will not accept a refund as SPAR **** on their app. Thank you for your prompt attention to this matter. I look forward to your immediate response and resolution. Regards, Trelicia Chetty