Unsatisfactory service

I bought 1 bottle of 4th street wine, 1 bottle of Russian bear vodka, 1 bag of ice and 1 plastic bag to carry the goods. These items totalled to R168.57. As I took hold of the plastic bag (provided by the liquor store) the bottle of wine came out at the bottom of the faulty plastic bag and broke. The manager did not want to aattend to my complaint and was very rude. I had a long argument with him and at the end I ended up leaving all my items in the store without getting a refund of any of the items or being given another bottle of wine because the plastic provided by the store was faulty. I was very at this because I believe my rights as a customer were violated and I was ****** of my money.