Unprofessionl rude attitude by male staff

Rude and unprofessional male staff responsible for CleaningClinic Carpet And Upholstery Cleaner rentals. Never explain to customer return policy except after payment, never tolerant to customers' questions and inquiries re. use, return and rest of Ts/Cs. Which is different from the lady staff upon returning the item (more professional and kind). Rude and harsh customer dealing. The male staff offers zero support not even explaining the document we sign.