Unpleasant experience

Subject: Complaint Regarding Incorrect Pricing and Unprofessional Conduct – Spar Malvern (31/05/2025)

Dear Spar Management,

I am writing to formally lodge a complaint regarding an unpleasant experience I had at your Spar Malvern branch on 31 May 2025.

I visited the store to purchase groceries and selected a carton of eggs based on the price displayed on the shelf. However, when I reached the till, I was informed that the price was different from what was advertised. As a customer who is aware of consumer rights, I requested to speak with a manager regarding the discrepancy.

An employee came to assist and, after I showed him the shelf price, he acknowledged the error and said he would speak to the manager. Unfortunately, the manager’s response was dismissive. Despite admitting that the incorrect pricing was the store’s fault, he told me that I would not receive the eggs at the advertised price and simply walked away, offering no further explanation or resolution.

I found this response both unacceptable and disrespectful. As a customer, I expected the issue to be handled with integrity and professionalism, especially when the mistake was on the store’s part.

I kindly request a formal response regarding this incident, and I would appreciate it if measures are taken to ensure this kind of experience is not repeated — for myself or other customers. I also believe I should have been given the item at the advertised price, as per standard consumer protection practices.