unfairly trated

Good day Im a sad customer, on the 27/08/09 about 16;27 my bag with my bag was lost at Butterworth supper spar(vat no ********** 382) parcel counter while I have the card given by the girl at the parcel counter(zizile Qwesha), i asted for the manager and i was told that she was very busy, well i reported the matter to her supervisor(Inga) who replayed and said that the matter does not concern him and there is nothing he can do about it and I must claim to the person i gave my bag to. The next day i went and asked for the manager, sadly i did not see the manager but she replayed back to the person asked I asked for the manager to, saying" I am very busy i did not receive any report about a missing bag and there is nothing she can do about that."

In my ****** bag there was a tablet(prestigio) a text book (Administration of estate and drafting of a will) which belongs to the Walter Sisulu University Libraly and otherpersonl things. I feel unfairly treated because the supervisor could have helped me find my bag while there was time , or looked at the camera footage ,also why do i have to claim on some one employed by spar ,since my bag was lost at spar's premises i think spar should be liable. The most sad part is that i have to pay a book that was ****** whit my bag at the parcel counter i kept my bag knowing that it was safe. please help review my compliant Thank you