****TY SERVICE & DELIVERY GONE WRONG

On 6th January 2023 I placed an order worth R278.19 from SPAR KUILSRIVER. First call I received was for a replacement of one of the products, second call I received was from them to ask me if I could get the driver at another location and I said NO. After minutes had gone by I called the store to follow up on my order and the lady by the name of Rene (who was the one who called me the first and second time) and she told me the driver will call me when his outside.

A few minutes later the driver calls me and tells me to get him elsewhere after I already told them that I CANNOT because his not coming into my area. Why did they accept my order and send out my order in the first place?

I called the driver on 3 different occasions and he did not answer my calls, after an hour had passed I had to make a plan and make my way to the store and used petrol money out of my own pocket to go and fetch my order. I could’ve done that in the first place if I wanted to go to the ****ing shop!

The level of service I received from Rene, the driver whose name is Leonard and her manager ****ing sucks. I didn’t even get a refund for delivery since I had to go fetch my own ****ing food.

This definitely paints a different picture for SPAR and it’s not a good one. You left a bad taste in my mouth and I’ll make sure others know it too.