TOPS DONT DO PRICING ON THE PHONE

I contacted Tops on the Bluff this morning, to query the availability of a product, then requested the price, I was advised that no pricing can be given over the phone, I requested for the Head Office number, but was transferred to the owner, Ian, who told me in no uncertain terms, that he and his staff have work to do, seeing to customers, and are unable to give prices on the phone, even if it for one item. I advised that I was the customer, to which he responded, he was the owner!!! I am shocked, as I have always shopped at Spar, and Tops, and have never had this issue before! well needless to say, they have lost my support totally, for both the stores. in this time of economic crisis, retailers are supposed to care for customers, not tell you to ****** off!! not impressed!!