Till Staff Sour Experience

My local spar and with support local, my shopping experience at my local shop KWIKSPAR Blair Atholl, as always I understand that being a KWIKSPAR the prices are always more, that is normal, and they tried to do up the place which is great, it looks nice and clean, as always the fresh produce is limited and lower quality so I don't buy from them, the baking area is great lots of options, and staff behide the food counter, and the floor manager was helpful when I couldn't find something, however, my experience ends up on a sour note because of the teller "Winnie" working on till 2, I have a backet maybe 6/7 things, and the way the tills are layout the gentlemen at till 1 was blocking the very narrow gap you have to put down your basket for the tiller to start scanning, so I put it down on the other side and Winnie looked and me and said how can I scan your items now, and I said the gentlemen is in the way and I don't want to get to close (COVID) and she gave me a look so in the end I moved it across. There was nothing stopping Winnie from moving it from her side which would have been much easier due to the space she has to do so or move the basket to one side and scan and place the little items I had next too it. its called making sure your customers are happy, and doing just that little bit makes it worth going any paying more, unfortunately over the years the staff have changed and you see less of the owners. it may be worth sending them (till staff) on customer training, at the end of the day they are the last point of contact for all your customers and if they do not provide a great experience that's all you going to remember.

Its also to note, that the tillers at this stop don't wipe down the card machine for each use, or the counter, just their hands.