TERRIBLE SHOCKING SERVICE FROM SPAR

I am a loyal customer of Soar- as part of a loyalty program i made sure that I purchased all my grocery needs at Spar. For every R100 spent you get one sticker to redeem it fir dishes etc. I collected 10 booklets at 10 stickers each. When my wife tried to redeem the stickers at 3 different branches, there was no stock at any. They were not helpful at all when she enquired what she should do. I called Spar Customer Care 4 times and was told each time that someone would get back to me- I am still waiting . The lady who "helped" me was I think Glenda. What shocking terrible and disappointing service from Spar- I am seriously thinking on purchasing my groceries from somewhere else where my business will be appreciated. This is not the kind of service one would expext from a company such as Spar