EB
Eurica B

1 reviews | Active since Mar 2009

09 Mar 2015, 11:47

Terrible Service - Shocking attitude

I went to Spar Tops on Saturday. Asked the guy working there for red Sarita. Gave me a six pack but it was wrapped with sticky tape. I asked him about it he said that the boxes tear so they had to put the sticky tape around. Asked him if he was sure..what if I got home and all is not in there.... he assured me that it is all in there and I don't need to worry. Got home opened it and there was only 5 in... Called the so called manager Andrew.... Never had I spoken to anyone with such a rude attitude that is suppose to work with customers!!! I told him the story, he told me its not his problem I should've checked before I left the store..***!!!!! So If I buy something I should open it in store to check if all is in there!! I told him specifically that I have asked the guy! I was not close by so its not just about going back!! I asked him if they were prepared to pay my fuel and he raised his voice saying \we do not refund fuel

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Replies (1)
SPAR
SPAR's reply10 Mar 2015, 07:10
Official
Hello rieks,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and we will contact you within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***